Site Usage - Terms of Use

INTRODUCTION

Welcome to www.jayatravel.in (“Web Site,” “we,” “our,” “us”) website (collectively, the “Site”). Use of the Site is governed by the following terms and conditions. By using the Site you agree to these terms and conditions. If you do not agree with any part of these terms and conditions, you should not use the Site. We reserve the right to amend these terms and conditions at any time. All amended terms automatically take effect when these Terms and Conditions are updated. Your continued use of the Site following the posting of changes to the Terms and Conditions will mean you accept those changes. You must return to this page periodically to review any changes.

LIMITED LIABILITY

The Website Operator shall not be liable for delay, failure, or deficiency of travel service suppliers, including but not limited to airlines, hotels, cruise lines, railroads, car rental agencies, tour operators and consolidators, vacation package suppliers, activities suppliers, and insurance providers to perform the services offered by such suppliers. The Website Operator, in providing access to travel services, does not guarantee or insure the services to be provided by any supplier, the financial position of such suppliers, or the reimbursement to you from any loss experienced as a result of the financial condition of such suppliers. In the event that a supplier defaults prior to providing the service to you for which payment has been made, the sole recourse for refund shall be with the defaulting supplier, from insurance covering such defaults if any, or from other responsible third parties unless such was caused by the Website Operator.

Should a supplier default prior to providing services you may pursue any recourse against the supplier for a refund, which may be permitted by law or statute. The Website Operator shall always endeavour to provide proper standards of service in the trade and will use appropriate care in selecting reputed suppliers so as to avoid any service default.

Except as expressly stated herein, the Website Operator assumes no responsibility for actions relating to travel services beyond the control of the Website Operator or its employees or the concerned service providers. The Website Operator is not responsible or liable for any act, error, omission, injury, loss, accident, damage, delay, non-performance, irregularity, or any consequence thereof, which may be occasioned through third-party neglect, or default or any other act or inaction or arising out, directly or indirectly, by circumstances beyond its reasonable control, including, without limitation, acts of God, earthquakes, fire, flood, war, civil or military disturbances, acts of terrorism, sabotage, strikes,  epidemics, pandemic, riots, power failures, computer failure, telecommunication or network failure.

The Website Operator shall also not be liable for any fluctuation in price or change in schedule or component or accommodations for any travel service, which occurs subsequent to payment for such service.

The Website Operator acts as a service bureau that provides value-added services to consumers. The Website Operator has no control over and assumes no liability for the actions of the suppliers from whom it obtains Travel products. Discounts offered may vary depending on a number of factors including Airlines utilized, class of service, destination, time of year (low, mid, or high season), advance notice provided, minimum stay requirements fulfilled, and flight load, over which the Website Operator has no control.

The Website Operator does not guarantee, endorse, validate or promote other advertiser products and services that are advertised on this Web Site. The Users may avail of these third-party services or products at their own risk.

LIMITATIONS OF LIABILITY/DISCLAIMER

Information contained in the Site (including text, graphics, links, or other material) is provided on an “as is,” and “where available” basis. The Website Operator makes no representation or warranty, express or implied, to you or another person or entity as to the accuracy, results, timeliness, completeness, merchantability, fitness for any particular purpose with respect to the Site or any related materials, products, services, or information.

Under no circumstances, shall we, and/or our providers or distributors, be liable for any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing on the Site or your downloading of any materials, data, text, images, video, audio or other information from the Site. In no event shall we, and/or our providers or distributors, be liable for any injury, loss, claim, damage, or any special, punitive, indirect, incidental, or consequential damages of any kind (including, but not limited to, lost profits or lost savings), whether based in contract, tort, strict liability, or otherwise, that arise out of or are in any way connected with the use, or the inability to use, the Site or the services or materials on the Site, even if advised of the possibility of such damages.

In no event shall our aggregate liability or that of our providers or distributors exceed the total charges set forth in the itinerary giving rise to any such liability. Any claim or cause of action arising from, or relating to, your access and use of, or purchase of products and/or services from the Site must be brought within three (3) months from the date on which such claim or action arose or accrued or purchase was completed. Applicable law may not allow the limitation or exclusion of liability of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Your use of the Site shall be at your own risk. We are acting as an intermediary or as an agent for providers of travel-related products and/or services by promoting, selling, or accepting reservations or bookings for third-party products and/or services (such as air and ground transportation, hotel accommodations, meals, tours, cruises, travel insurance, etc.). For personal satisfaction, the User may visit the website or avail information with respect to the service providers from the internet.

INDEMNIFICATION

All Users agree to protect and indemnify the Website Operator, its affiliates, and/or their respective suppliers and any of their officers, directors, employees, and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by:

1. you or on your behalf in excess of the liability described above; or
2. by third parties as a result of
3. your breach of these Terms and Conditions, notices, or documents referenced on the Site;
4. your violation of any law or the rights of a third party; or
5. your use of the Site

RELEASE

If you have any claim or dispute with any travel service suppliers, including but not limited to airlines, hotels, cruise lines, railroads, car rental agencies, tour operators and consolidators, vacation packages, and activities suppliers, and insurance providers to perform the services offered by such suppliers, you release us (and our officers, directors, agents, subsidiaries, joint ventures, and employees) from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes or claims.

PRIVACY

Please review our Privacy Policy, which also governs your visit to this Site to understand our practices. The Website Operator Privacy Policy will provide a description of how we use and protect your personal information. If you object to your information being transferred or used in this way please do not use our services.

SITE USAGE AND TICKET PURCHASE

You warrant that you are at least 18 years of age and possess the legal authority to enter into this agreement and to use the Site in accordance with all terms and conditions herein. You agree to be financially responsible for all of your use of the Site (as well as for use of your account by others). You are responsible for any bookings made by persons under your direction or control. You also warrant that all information supplied by you or on your behalf, or by members of your household in using the Site is true and accurate.

Without limitation, any exploratory, false, or fraudulent reservation or any reservation in anticipation of demand is prohibited. You agree that the travel services reservations facilities of the Site shall be used only to make legitimate reservations or purchases for you or for another person for whom you are legally authorized to act. You understand that overuse or abuse of the travel services reservation facilities of the Site may result in you being denied access to such facilities. You also warrant that all payments made by you are authorized and in conformity with applicable laws and regulations governing foreign exchange, remittance, or travel-related requirements.

If your itinerary involves an ultimate destination or a stop in a country other than the country of departure, the provisions of the “Warsaw Convention” may be applicable to your entire trip, including any portion entirely within the country of origin or destination. The Warsaw Convention governs and may limit the liability of certain air carriers for death of or personal injury to passengers and/or loss of or damage to baggage.

A reservation is not complete until ticketed. To protect our customers, we verify with the credit/debit card company that the billing address and credit card verification number you provided to us is accurate and that your debit/charge will be accepted. Until such information is verified, the fare is subject to change.

We are not responsible for any transaction that is rejected based upon a credit/debit card that is declined by the issuing company or a travel provider or if, for any reason, the debit/credit card billing address and/or credit card verification number cannot be verified in a timely manner, nor are we responsible for any changes in fare or any other charges that may occur during our verification process.

PASSPORT INFORMATION

Passport details are mandatory for e-ticket issuance to international destinations. Please note that you are required to ensure you comply with all entry requirements, so please check with your airline prior to commencing your journey.

A Jaya Travel representative will contact you for your passport details by phone or e-mail.  Please have the following details available;

Passport Number

Issuing Country

Date of Birth (DD/MMM/YY)

Gender

Expiry date of Passport (DD/MMM/YY)

Last name/ Surname of traveller

First name/ Given name of traveller

Middle name of traveller (if any)

LINKS

The Site provides links to other websites as a convenience to you, we do not endorse nor are we responsible for the contents of other websites. If you decide to access other websites you do so at your own risk.

REFUNDS

If you have applied for a refund with us and provided refunds are possible, we do not guarantee the time period it may take for the refunds to be processed. All refund requests are on a REQUEST basis only; please contact us after 72 hours to re-confirm if the refund or void request has been processed. Please allow another 60 days to reflect on your credit card after the re-confirmation that the refund request has been approved.

An additional service fee will be incurred for all full/partial refunds that are undertaken by Jaya Travel India, over and above the fee charged by the airline according to their terms and conditions.

CREDIT CARD DECLINES

At the time of processing your transaction, if your credit card declines we will make all efforts to notify you by way of an email message within three (3) business days. The transaction will not be processed if your credit card has been declined. The fare and any other booking details are not guaranteed. If your amount is debited without confirmation of booking at our end and unless we are in receipt of full payment, your sole recourse will be to the bank/credit card companies for a refund.  However, if you shall still choose to proceed with the booking, you will have to process the booking afresh.

CHANGES TO FLIGHTS WHERE TICKETS ARE ALREADY PURCHASED

Any and all changes made to the itinerary are restricted as well as subject to airline fare rules, whichever is more restrictive; all our tickets/hotels/cars/packages/cruises do not allow any date or name changes after the booking is completed. The Website Operator does not guarantee, and shall not be responsible for, any bookings or reservations made or confirmed to you or for cancellation or for any other eventuality in the event that the original itinerary has been changed pursuant to the customer’s request or otherwise.

For any itinerary where changes may be permitted an exchange fee is charged by us as mentioned below, plus airline penalties and any fare difference. Please contact our call center to determine the total cost of exchanging your ticket.

An additional service fee will be incurred for all ticket exchanges that are undertaken by Jaya Travel India, over and above the fee charged by the airline according to their terms and conditions.

In case of a change in the itinerary at any part of the travel/booking, any incremental cost in effecting corresponding changes in other itineraries shall be paid by the User.

CANCELLATIONS

In certain cases where the Airline may allow cancellations, a credit may be available for future ticket purchases with an applicable penalty and a fare difference if any, with travel valid on the same airline. Usually, the credit is valid with time constraints and a specific expiration date and should be discussed with the customer service agent of the concerned Airline. All such bookings where the cancellation may be permitted must be cancelled prior to the scheduled departure time of the first flight segment by calling our customer service agent.

Ticket exchanges, when possible, and when allowed by the airline, will require you to pay fare difference (if any), airline penalties for that fare, and the Website Operator exchange fees. Airline penalties and The Website Operator exchange fees are due for every change on your itinerary, whether or not a new ticket is issued. All airline ticket cancellations, changes, and charges are governed by the airlines’ rules and regulations, the Website Operator does not provide any representations or guarantees on changes or fees.

No additional representation is made for our exchange fees except that an agent will assist you in locating your desired new flights and attempt to re-book the new flights based on availability and other factors and subject to your agreeing to pay the fare difference.

ONLINE TRANSACTION BOOKING FEES

For each ticket, an initial non-refundable service fee is charged to cover expenses such as procurement, quality control and customer service of the airline ticket, and domestic shipping charges.

The Website Operator service fees apply to both e-tickets and paper tickets. The fee is included in the total fare shown and remains non-refundable if tickets are submitted for refund. All processing fees and fare adjustments are non-refundable during any refund, change, or cancellation.

No representation is made for the service fees charged, it is only for site usage and booking creation. For phone booking fees as well, there is no representation or warranties except for using our phone agents’ assistance in searching for various airfares and other travel products and making the booking.

FARE CHANGES

In rare cases, even after the confirmation of a reservation, the fare may change. We will notify you of any fare changes and we do not assume any responsibility – financial or otherwise for any such fare changes. We will notify you of the new fare and at that point, you may either cancel or still purchase the product at the new cost.

TICKET DELIVERY

Most air transactions can be fulfilled using e-tickets. However, if an airline does not offer e-ticketing, the tickets will be mailed to you at the mail address indicated by you. If you require that a paper ticket be delivered to you, the same can be dispatched upon receipt of delivery charges, as applicable.

CREDIT CARD PAYMENTS TERMS

Charges to your credit card may appear in the name of the airline involved, one of their service providers, or one of our participating ticketing fulfillment companies. Service fees, ticket costs, and insurance (if selected) may appear as separate charges on your credit card statement.

The Website Operator accepts most major credit cards from most countries. However, credit card acceptance policies vary by airline, fare type, destination country, country of residence, and many other factors. When you enter your payment information, your card is not charged until the tickets are issued.

The Website Operator accepts credit cards only when the Credit Card Holder’s name and address match the Passenger’s. If you are buying the ticket for someone else, we may request additional documentation from you to verify your identity and confirm your acceptance of the purchase.

You may use your debit card with the Mastercard or Visa logos or through other online payment gateways, however, please make sure that your daily limit is large enough to pay for this purchase and that there are no security features on your card that prohibit its use for online purchases.

If there is any issue with the credit card, we will notify you within 24 hours, submitting the credit card does not automatically guarantee ticketing. If we are unable to reach you by telephone or e-mail we may cancel your reservation without notice. It is your responsibility to keep track of your reservations and make sure they are in order. If the fare changes while we are attempting to validate the Credit Card information you provided, we will notify you of the rate changes. Fares are not guaranteed until the ticket(s) is issued.

The Website Operator bears no responsibility in the event your credit card is not charged by the Website Operator. There can be a number of reasons for which a credit card may not have been charged by the Website Operator, such as the Airline did not confirm the booking, the fare increased since payment information was submitted, insufficient funds available in the credit card, etc.

You agree to be liable for any and all credit card payment disputes or other problems such as fraud made to us or the supplier on behalf of you or any individual you are representing. You agree to reimburse the Website Operator in cases of fraud or chargebacks.

All credit card transactions over the phone to our Customer Service Department are recorded and are available as evidence in case of any dispute or as a legal form of evidence.

Online credit card transactions are authorized at the time a user or anyone acting on their behalf accepts these terms and conditions and provides an electronic signature.

TERMINATION

We reserve the right, in our sole discretion, and without liability, to terminate your access to all or part of the Site, with or without notice, for any reason or no reason.

SEVERABILITY

These terms and conditions are severable. In the event that any provision is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability of any other remaining provisions.

NO WAIVER

No failure on the part of the Website Operator to enforce any part of these Terms and Conditions shall constitute a waiver of any of the Website Operator’s rights under these Terms and Conditions, whether for past or future actions on the part of any person. Neither the receipt of any funds by the Website Operator nor the reliance of any person on the Website Operator’s actions shall be deemed to constitute a waiver of any part of these Terms and Conditions. Only a specific, written waiver signed by an authorized representative of the Website Operator shall have any legal effect whatsoever.

DATA SCRAPING

If you abuse this Site with numerous scans, data scraping, or screen scraping, we reserve the right to terminate your access to this Site immediately.

SEATS, MEALS, FREQUENT FLYER & OTHER SPECIAL REQUESTS

Please note your seat, meals, frequent flyer & other special requests are a request only. The airline reserves the right to apply any revisions to the requested seat allocation without notification. All requests should be verified with the Airline. We do not guarantee you will be assigned the seat you have requested. We also do not guarantee that your meal, frequent flyer & other special requests will be sent to and confirmed by the airline. It is therefore recommended you contact your airline directly to confirm these requests.

BAGGAGE POLICY ON CONNECTING FLIGHTS

When there are two or more airlines involved for connecting flights then you may have to reclaim your bags at the connecting airport and check in again to continue your journey. You are also advised that in these cases if you have excess baggage, you will have to pay any excess baggage fee assessed by each airline.

Most airlines now charge baggage fees even for the first bag checked in, we recommend traveling light to reduce these costs. Baggage fees can be checked at the airline office or on websites. These fees are to be paid directly to the airline upon using such service. We recommend you contact the airline directly for the latest fees on checked baggage and policy as it relates to baggage.

AIRLINES SCHEDULE CHANGES/FLIGHT CANCELLATIONS

The Website Operator highly recommends that you re-confirm your flight schedules with the respective airlines at least seventy-two (72) hours prior to your departure. Please take note that airlines may make schedule changes at short notice.

If an airline has a change to any of its flights and such changes require the re-issue of your tickets, we will notify you of such change by email. We will attempt to contact you, however for whatever reason if we are unable to get in touch with you, our email will serve as a final notice. For all such changes, tickets will remain non-refundable. Certain ticket types may be non-refundable even when the schedule change is over 4 hours.

The Website Operator does not assume any liability whatsoever for cancelled flights, flights that are missed, or flights not connecting due to any scheduled changes made by the airlines.

TRAVEL DOCUMENTS / VISAS / FEES

All customers are required to verify travel documents (transit visa/entry visa) for the country to which they are transiting through and entering. Reliable information regarding international travel can be found with the consulate/embassy of the country(s) you are visiting or transiting through.

The Website Operator’s sale of tickets to you does not imply any guarantee of the passenger’s ability to enter the country of destination, or transit via a connection point. Traveller understands that the Website Operator accepts no responsibility for determining passengers’ eligibility to enter or transit thru any specific country.

You are solely responsible for obtaining all required travel documents and visas and for complying with all laws, regulations, orders, demands, and travel requirements of countries to be flown from, into, or through which you transit. We shall not be liable for the consequences to any passenger resulting from his or her failure to obtain such documents or visas or to comply with such laws, regulations, orders, demands, requirements, rules, or instructions. You are solely responsible to make an independent inquiry about such provisions of law governing access to the relevant countries/cities.

If you are denied entry into any country, you may be responsible to pay any fine or charge assessed against the airline by the Government concerned and for the cost of transporting you from that country. The fare collected for carriage to the point of refusal or denied entry will not be refunded. Depending on your age, nationality, immigration status, reason for travel, and/or personal circumstances, you may be required to hold a Round-Trip ticket, or you may not be allowed to make multiple stops, or you may have other routing restrictions, or you may need special documentation. It is your responsibility to contact the airline, and/or the Embassy or Consulate of the country you are visiting or passing through to obtain and comply with their specific requirements. Failure to do so may result in denied boarding and/or additional costs. If you are denied boarding and can not use your ticket due to incomplete or missing travel documents, you must pay all penalties and fees to either reissue or refund your ticket.

If we or the airline are required to pay any fine or penalty or to incur any expenditure by reason of your failure to comply with laws, regulations, orders, demands, or other travel requirements of the countries concerned or to produce the required documents, you shall reimburse us and/or Carrier on demand, any amount so paid or expenditure so incurred. We or Carrier may apply towards such payment or expenditure the value of any unused carriage on your reservation or any of your funds in our possession.

If required, you shall attend the inspection of your baggage, by customs or other Government officials. We are not liable to you for any loss or damage suffered by you in the course of such inspection or through your failure to comply with this requirement.

A passenger’s duty or departure tax may be assessed upon departure from some international destinations such as Mexico, and the United Kingdom, and Australia. This is the passenger’s responsibility and is not collected by the Website Operator upon purchase. All costs, charges, and expenses not included in the price or paid for, shall be borne and paid by the User alone.

GENERAL RESTRICTIONS

All flights should be confirmed with the airline directly as they may have last-minute schedule changes. We recommend that you do so at least 24 hours prior to departure for domestic flights (72 hours for flights to international destinations) In most cases, upgrades and standbys will not be permitted.

Many of our discounted tickets do not allow for frequent flyer mileage accrual. Seat assignments will be made at the airport on the day of departure or by contacting the airline directly.

Tickets may be purchased for minors age 12 and under to travel unaccompanied by an adult. Please be advised that most airlines charge additional fees to board unaccompanied minors and may deny the unaccompanied minor boarding on certain flights. It is your responsibility to contact the airline and make sure that your child will be able to travel on the intended itinerary.

We reserve the right to cancel requests for high-security risk areas.

TICKET PROCESSING ERRORS/ISSUES DISCLAIMER

The Website Operator is not responsible for any tickets that could not be processed due to inaccurate and/or incomplete verification of credit card information, or due to other technical malfunctions or systems failures.

If we are unable to contact you, we reserve the right to cancel your booking. We will send an e-mail advising you of the cancellation and this will serve as the final notification. Please note, the Website Operator will not be responsible for any fare increase if you decide to rebook the itinerary.

HUMAN ERROR OR CUSTOMER SERVICE AGENT’S ERROR

If any of our agents make a mistake or any human error is made in the booking process we shall make reasonable attempts to rectify these errors at the time of occurrence. The Website Operator stands committed to providing compensation up to a maximum of the entire service fees that the Website Operator has collected for that booking. You must notify us of errors within 24 hours of receiving your itinerary. Beyond this 24-hour period, the Website Operator will not be responsible for these errors.

 ITINERARY RE-CONFIRMATION

It is the responsibility of the traveller who has booked with us online or has made the booking directly with a customer service agent to review and reconfirm names, dates, flight numbers, airlines, and routing including any airport changes, are in accordance and acceptance of the traveller. If you discover any discrepancy in your itinerary, you are requested to immediately contact the Website Operator customer service agent not more than 4 hours from the time the booking was completed.

If we do not hear from you within 4 hours of completing the booking, we shall consider the booking you have made to be acceptable to you and we do not assume any liability thereafter for any discrepancy in your booking. You are requested to review and save the itinerary.

CHARGE-BACK AND CREDIT CARD DISPUTES

The customer agrees not to dispute the processing fee, airline ticket charge, or fare adjustment, charged to the customer’s credit card.

If you made a booking and The Website Operator did not receive a notification of ticketing it is your responsibility to contact us.

If you need to investigate any charge on your credit card, please call or send an email to The Website Operator before disputing the charge with the credit card company.

If the customer attempts a chargeback on a non-refundable airline ticket, service fee, or a fare adjustment that meets the terms and conditions of the airline and this agreement; the customer agrees to refund the full amount of the chargeback plus incurred penalty for inconvenience and accounting fee.

In cases where the customer attempts a fraudulent chargeback, the customer will also be responsible for the cost required to initiate legal proceedings in order to recoup the potential loss imposed by the customer.

AUTHORITY TO SEND COMMUNICATION

By agreeing to these terms and conditions you are authorizing the Website Operator to send you communication in the form of email, postal mail, instant messaging, phone call, and any other form of electronic or paper communication. These communications will be primarily for customer service and may include special offers from time to time.

COPYRIGHT AND TRADEMARK NOTICES

“the Website Operator” owns the copyright of all material displayed on this website. Anyone accessing this website may view and print material from this website for information purposes only. Any copyrighted material on this website is strictly restricted to non-commercial use only and must include this copyright notice. Other trademarks and service marks displayed on this website are the trademarks and service marks of their rightful owners.

DISPUTE RESOLUTION

Any claim or dispute by you against the Website Owner for cause of action solely attributable to the default of the Website Owner shall be submitted to a sole Arbitrator in Mumbai, State of Maharashtra (India).

Before resorting to this alternative, we strongly encourage you to first contact us directly to seek a resolution by emailing us at letsgo@jayatravel.in Website Operator.

Arbitration under this agreement shall be conducted under the Arbitration and Conciliation Act and the rules framed thereunder. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. No arbitration under this Agreement shall be joined to an arbitration involving any other party or other service providers, whether through class arbitration proceedings or otherwise.

For any other claim, you will submit to the jurisdiction of the court of competent jurisdiction in Mumbai-India.

To the extent you have in any manner violated or threatened to violate the Site’s intellectual property rights, and/or the terms and conditions described herein, the Website Operator may seek injunctive or other appropriate relief in any court of competent jurisdiction, and you consent to exclusive jurisdiction and venue in such courts.

NOTICES

All notices and communications (including those related to changes in the TOS, Service, termination of Service, etc.) shall be in writing, in English, and shall be deemed given if delivered personally or by commercial messenger or courier service or mailed by registered- or certified mail (return receipt requested) or sent via email/facsimile (with acknowledgment of complete transmission) to the following address:

• If to jayatravel.in at letsgo@Jayatravel.in and/or at the address posted on the Website.
• If to a non-registered User, at the communication and/or email address specified in the application form availing of a Jayatravel.in Service.
• If to a registered User, at the communication and/or email address specified in the registration form. Notice shall be deemed to have been served 48 hours after it has been sent, dispatched, and displayed, as the case may be, unless, where notice has been sent by email, it comes to the knowledge of the sending party, that the email address is invalid. You shall however ensure that the email is not rejected due to mailbox capacity restrictions or filter settings.

GOVERNING LAW

This agreement between you and the Website Owner shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts of Mumbai, Maharashtra India. However in case you have any dispute or claim against any other service providers directly such as operators of Airlines, cruises, hotels, fleet operators, tour operators, etc., the same will be subject to the jurisdiction of courts of competent jurisdiction, without recourse to us.

USER AGREEMENT

This Master User Agreement constitutes a binding contract between you, the User, and Jaya Travel & Tours with regard to the use of various services that are provided by Jaya Travel & Tours.

• Jaya Travel & Tours, a company incorporated under the laws of India, with its principal office at Shop No 4 & 5, 34 Hill Road, Rizvi House, Bandra (w) Mumbai -400050, provides various travel-related services through its Website jayatravel.in, retail outlets and mobile-cellular technology as well as through its call-centre.
• in shall provide you (“User”) with a platform to access travel-related information, pricing, availability, and to make reservations for airlines, hotels, railway journeys, holiday packages, and bus and car rentals globally. (“Service/s or Jaya Travel & Tours Services”). These Services may be availed by the User in India subject to the terms and conditions as may be offered by various third-party vendors like airlines, hotels, etc.(“Service Providers”).
• This Master User Agreement (“Agreement”) is applicable to all Jaya Travel &Tours India Services. In addition to this Agreement and depending on the Services opted for by the User, the User shall be required to read and accept the relevant terms and conditions of service (“TOS”) for each such Service, which may be updated or modified by Jaya Travel or published by respective service providers independently from time to time. Such TOS shall be deemed to be a part of this Agreement and in the event of a conflict between such TOS and this Agreement, the terms of this Agreement shall prevail. By availing the Services, the User acknowledges that jayatravel.in is a travel aggregator and/or facilitator of third-party services.
• Jaya Travel Services are offered to the User conditioned on acceptance without modification of all the terms, conditions, and notices contained in this Agreement and the TOS, as may be applicable from time to time. For the removal of doubts, it is clarified that availing of the Services by the User constitutes an acknowledgment and acceptance by the User of this Agreement and the TOS. If the User does not agree with any part of such terms, conditions, and notices, the User must not avail Jaya Travel Services.
• Additionally, the Service Providers themselves may provide terms and guidelines that govern particular features, offers, disclaimers, or the operating rules, policies, and procedures applicable to each Service (for example, flights, hotel reservations, cancellation, medication, packages, etc.). The User shall be responsible for ensuring compliance with the terms and guidelines or operating rules and policies of the Service Provider with whom the User elects to deal, including terms and conditions set forth in a Service Providers’ fare rules, contract of carriage or house rules, over which jayatravel.in shall not be responsible or liable for the same.
• Jaya Travel at its sole discretion reserves the right not to accept any order placed by the User through the Website without assigning any reason, therefore. Any contract to provide any service by Jaya Travel India is not complete until full payment for the service is received from the User in the bank account of Jaya Travel India.

In case of any dispute arising between jayatravel.in and User, the same shall be subject to the sole jurisdiction of Mumbai and in case User has any dispute or claim against any other service providers directly such as operators of Airlines, cruises, hotels, fleet operators, tour operators, etc., the same will be subject to the jurisdiction of courts of competent jurisdiction, without recourse to us.