Terms and Conditions

Welcome to JayaTravel.in ("Web site," "we," "our," "us") website (collectively, the "Site"). Use of the Site is governed by the following terms and conditions. By using the Site you agree to these terms and conditions. If you do not agree with any part of these terms and conditions, you should not use the Site. We reserve the right to amend these terms and conditions at any time. All amended terms automatically take effect when these Terms & Conditions are updated. Your continued use of the Site following the posting of changes to the Terms and Conditions will mean you accept those changes. Please return to this page periodically to review any changes.

The Website Operator shall not be liable for failure of travel service suppliers, including but not limited to airlines, hotels, cruise lines, railroads, car rental agencies, tour operators and consolidators, vacation packages, activities suppliers, and insurance providers to perform the services offered by such suppliers. The Website Operator, in providing travel management services, does not guarantee or insure the services to be provided by any supplier, the financial position of such suppliers or the reimbursement to you from any loss experienced as a result of the financial condition of such supplier. In the event that a supplier defaults prior to providing the service to you for which payment has been made, the sole recourse for refund shall be with the defaulting supplier, from insurance covering such defaults if any or from other responsible third party unless such was caused by the Website Operator.

In those situations in which a supplier defaults prior to providing services you may pursue any recourse against the supplier for refund, which may be permitted by law or statute. the Website Operator warrants that it provides the highest standards of service in the trade and will use appropriate care in selecting suppliers so as to protect you from such default.

Except as expressly stated herein, the Website Operator assumes no responsibility for actions relating to travel services beyond the control of the Website Operator or its employees. The Website Operator is not responsible or liable for any act, error, omission, injury, loss, accident, damage, delay, nonperformance, irregularity, or any consequence thereof, which may be occasioned through neglect, or default or any other act or inaction of any supplier of Travel products. The Website Operator shall not be liable for any fluctuation in price or change in schedule or equipment or accommodations for any travel service, which occurs subsequent to payment for such service.

The Website Operator acts as a service bureau that provides value added service to retail travel agents and consumers. the Website Operator has no control over and assumes no liability for the actions of the suppliers from whom it obtains Travel products.

Once tickets have been issued there may be a penalty involved for refunds. We do not have control over printed prices on the tickets, although some tickets may have BT (Bulk fare) printed on them, some may have a specific value on them, which may be different (lower or higher) than the fare collected.

Discounts offered may vary depending on a number of factors including Airlines utilized, class of service, destination, time of year (low, mid or high season), advance notice provided, minimum stay requirements fulfilled and flight load.

The Website Operator does not guarantee, endorse, validate or promote other advertiser products and services that are advertised on this web Site.

Information contained in the Site (including text, graphics, links or other material) are provided on an "as is," and "where available" basis. The Website Operator makes no representation or warranty, express or implied, to you or another person or entity as to the accuracy, results, timeliness, completeness, merchantability, fitness for any particular purpose with respect to the Site or any related materials, products, services, or information. Under no circumstances, including, but not limited to, negligence, shall we, and/or our providers or distributors, be liable for any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing on the Site, or your downloading of any materials, data, text, images, video, audio, or other information from the Site. In no event shall we, and/or our providers or distributors, be liable for any injury, loss, claim, damage, or any special, punitive, indirect, incidental, or consequential damages of any kind (including, but not limited to, lost profits or lost savings), whether based in contract, tort, strict liability, or otherwise, that arise out of or are in any way connected with the use, or the inability to use, the Site or the services or materials on the Site, even if advised of the possibility of such damages. In no event shall our aggregate liability, or that of our providers or distributors, exceed the total charges set forth in the itinerary giving rise to any such liability. Any claim or cause of action arising from, or relating to, your access and use of, or purchase of products and/or services from, the Site must be brought within one (1) year from the date on which such claim or action arose or accrued or purchase was completed. Applicable law may not allow the limitation or exclusion of liability of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Your use of the Site shall be at your own risk. We are acting as an intermediary or as an agent for providers of travel-related products and/or services by promoting, selling or accepting reservations or bookings for such products and/or services (such as air and ground transportation, hotel accommodations, meals, tours, cruises, travel insurance, etc.).

All Users agree to protect and indemnify the Website Operator, its affiliates, and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by:
1. you or on your behalf in excess of the liability described above; or
2. by third parties as a result of
* your breach of these Terms and Conditions, notices or documents referenced on the Site;
* your violation of any law or the rights of a third party; or
* your use of the Site

If you have a dispute with travel service suppliers, including but not limited to airlines, hotels, cruise lines, railroads, car rental agencies, tour operators and consolidators, vacation packages and activities suppliers, and insurance providers to perform the services offered by such suppliers, you release us (and our officers, directors, agents, subsidiaries, joint ventures and employees) from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes.

Please review our Privacy Policy, which also governs your visit to this Site to understand our practices. The the Website Operator Privacy Policy will provide a description of how we use and protect your personal information. If you object to your information being transferred or used in this way please do not use our services.

You warrant that you are at least 18 years of age and possess the legal authority to enter into this agreement and to use the Site in accordance with all terms and conditions herein. You agree to be financially responsible for all of your use of the Site (as well as for use of your account by others). You are responsible for any bookings made by persons under your direction or control. You also warrant that all information supplied by you or on your behalf, or by members of your household in using the Site is true and accurate.

Without limitation, any exploratory, false, or fraudulent reservation or any reservation in anticipation of demand is prohibited. You agree that the travel services reservations facilities of the Site shall be used only to make legitimate reservations or purchases for you or for another person for whom you are legally authorized to act. You understand that overuse or abuse of the travel services reservation facilities of the Site may result in you being denied access to such facilities.

If your itinerary involves an ultimate destination or stop in a country other than the country of departure, the provisions of the "Warsaw Convention" may be applicable to your entire trip, including any portion entirely within the country of origin or destination. The Warsaw Convention governs and may limit the liability of certain air carriers for death of or personal injury to passengers and/or loss of or damage to baggage.

A reservation is not complete until ticketed. To protect our customers, we verify with the credit/debit card company that the billing address and credit card verification number you provided to us is accurate and that your debit/charge will be accepted. Until such information is verified, the fare is subject to change. We are not responsible for any transaction that is declined based upon a credit/debit card that is declined by the issuing company or a travel provider or if, for any reason, the debit/credit card billing address and/or credit card verification number cannot be verified in a timely manner, nor are we responsible for any changes in fare or any other charges that may occur during our verification process.

The Site provides links to other websites as a convenience to you, we do not endorse nor are we responsible for the contents of other websites. If you decide to access other websites you do so at your own risk.

All of our tickets, and fees are NON-REFUNDABLE, at times if you have applied for refund with us, we do not guarantee the time period it may take for the refunds to be processed. All refund requests are on REQUEST basis only, please contact us after 72 hours to re-confirm if the refund or void request has been processed. Please allow another 60 days to reflect on your credit card after the re-confirmation that the refund request has been approved. The fees for processing your refunds 100 INR

At the time of processing your transaction, if your credit card declines we will make all efforts to notify you by way of an email message within 3 business days. The transaction will not be processed if your credit card has declined. The fare and any other booking details are not guaranteed.

Any and all changes made to the itinerary are restricted as well as subject to airline fare rules, whichever is more restrictive; all our tickets/hotels/cars/packages/cruises do not allow any date or name changes after the booking is completed. The Website Operator does not guarantee, and shall not be responsible for, any bookings or reservations made or confirmed to you in the event that the original itinerary has been changed pursuant to customer's request.

For any itinerary where changes may be permitted an exchange fee is charged by us as mentioned below, plus Airline penalties and any fare difference. Please contact our call center to determine the total cost of exchanging your ticket. Our Ticket Exchange fees (not including airline fees and not including fare difference)- 100 INR

All airline tickets are non-refundable. In certain cases where the Airline may allow cancellations, a credit may be available for future ticket purchase with applicable penalty and a fare difference if any, with travel valid on the same airline. Usually the credit is valid with time constraints and a specific expiration date and should be discussed with the customer service agent. All such bookings where the cancellation may be permitted must be cancelled prior to the scheduled departure time of the first flight segment by calling our customer service agent. We do not guarantee any cancellations.

Ticket exchanges, when possible, and when allowed by the airline, will require you to pay fare difference (if any), airline penalties for that fare, and the Website Operator exchange fees. Airline penalties and The Website Operator exchange fees are due for every change on your itinerary, whether or not a new ticket is issued. All changes are governed by the airlines rules and regulations, the Website Operator does not provide any representations or guarantees on changes or fees.

No additional representation is made for our exchange fees except that an agent will assist you in locating your desired new flights and attempt to re-book the new flights based on availability and other factors.

For each ticket an initial non refundable service fee that varies from 0 INR up to 250.00 INR per passenger is charged to cover expenses such as procurement, quality control and the customer service of the airline ticket, and US Domestic shipping charges.

The Website Operator service fees apply to both e-tickets and paper tickets. The fee is included in the total fare shown and remains nonrefundable if tickets are submitted for refund. All processing fees and fare adjustments are nonrefundable during any refund, change, or cancellation.

No representation is made for the service fees charged, it is only for site usage and booking creation. For phone booking fees as well, there is no representation or warranties except for using our phone agents assistance in searching various airfares and other travel products and making the booking.

A RS 250.00 administrative fee will be charged for travel receipts requested after departure.

In rare cases, even after the confirmation of a reservation, the fare may change. We will notify you of any fare changes and we do not assume any responsibility - financial or otherwise for any such fare changes. We will notify you of the new fare and at that point you may either cancel or still purchase the product at the new cost.

Most air transactions can be fulfilled using e-tickets. However, if an airline does not offer e-ticketing, the tickets will be shipped to you by Fedex free of charge for US Addresses.

For non US Addresses a fee will be assessed based on then prevailing Fedex charges. Any paper ticket Fedex fees will be in addition to any paper ticket fees required by the airline.

Shipping fees to other international addresses will be quoted.

The Website Operator uses FedEx for all of its shipping needs. FedEx cannot ship paper tickets to a PO Box or an APO Box. If your billing address is either a PO Box or APO Box, you will need to provide us with your physical shipping address.

Charges to your credit card may appear in the name of the airline involved, one of their service providers or one of our participating ticketing fulfillment companies. Service fees, ticket cost, and insurance (if selected) may appear as separate charges on your credit card statement.

The Website Operator accepts most major credit cards from most countries. However credit card acceptance policies vary by airline, fare type, destination country, country of residence, and many other factors. When you enter your payment information above your card is not charged until the tickets are issued.

The Website Operator accepts credit cards only when the Credit Card Holder name and address match the Passenger's. If you are buying the ticket for someone else, we may request additional documentation from you to verify your identity and confirm your acceptance of the purchase.

You may use PayPal to pay by Instant Transfer or by Credit Card. You will need a "Verifed" PayPal account to do so. If you do not have one, it takes only a few minutes to create one, it's free, and best of all it's the safest and most secure service in the world.

You may use your debit card with the Mastercard or Visa logos, however please make sure that your daily limit is large enough to pay for this purchase and that there are no security features on your card that prohibit its use for online purchases.

If there is any issue with the credit card, we will notify you within 24 hours, submitting the credit card does not automatically guarantee ticketing. If we are unable to reach you by telephone or email we may cancel your reservation without further notice. It is your responsibility to keep track of your reservations and make sure they are in order. If the fare changes while we are attempting to validate the Credit Card information you provided, we will notify you of the rate changes. Fares are not guaranteed until the ticket(s) is issued.

The Website Operator bears no responsibility in the event your credit card is not charged by the Website Operator. There can be a number of reasons for which credit card may not have been charged by the Website Operator, such as: Airline did not confirm the booking, fare increased since payment information was submitted, insufficient funds available in the credit card, etc.

You agree to be liable for any and all credit card payments disputes or other problems such as fraud made to us or the supplier on behalf of you or any individual you are representing. You agree to reimburse the Website Operator in cases of fraud or charge backs.

All credit card transactions over the phone to our Customer Service Department are recorded and are available as evidence in case of any dispute or for legal form of evidence.

Online credit card transactions are authorized at the time a user or anyone acting on their behalf accepts these terms and conditions and provides an electronic signature.

We reserve the right, in our sole discretion, and without liability, to terminate your access to all or part of the Site, with or without notice, for any reason or no reason.

These terms and conditions are severable. In the event that any provision is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability of any other remaining provisions.

No failure on the part of the Website Operator to enforce any part of these Terms and Conditions shall constitute a waiver of any of the Website Operator 's rights under these Terms and Conditions, whether for past or future actions on the part of any person. Neither the receipt of any funds by the Website Operator nor the reliance of any person on the Website Operator 's actions shall be deemed to constitute a waiver of any part of these Terms and Conditions. Only a specific, written waiver signed by an authorized representative of the Website Operator shall have any legal effect whatsoever.

If you abuse this Site with numerous scans, data scraping, or screen scraping, we reserve the right to terminate your access to this Site immediately.

Please note your seat, meals, frequent flyer & other special requests is a request only. The airline reserves the right to apply any revisions to the requested seat allocation without notification. All requests should be verified with the Airline. We do not guarantee you will be assigned the seat you have requested. We also do not guarantee that your meal, frequent flyer & other special requests will be sent to and confirmed by the airline. It is therefore recommended you contact your airline directly to confirm these requests.

When there are two or more airlines involved for connecting flights then you may have to reclaim your bags at the connecting airport and check-in again to continue your journey. You are also advised that in these cases if you have excess baggage, you will have to pay any excess baggage fee assessed by each airline. Most airlines now charge baggage fees even for the first bag checked-In, we recommend traveling light to reduce these costs. These fees are to be paid directly to airline upon using such service. We recommend you contact the airline directly for the latest fees on check baggage and policy as it relates to baggage.

The Website Operator highly recommends that you re-confirm your flight schedules with the respective airlines at least seventy-two (72) hours prior to your departure. Please take note that many airlines make schedule changes with little notice and/or explanation.

If an airline has a change to any of its flights and such changes require the re-issue of your tickets, we will notify you of such change by email. We will attempt to contact you; however, for whatever reason, if we are unable to get in touch with you, our email will serve as a final notice. For all such changes, tickets will remain non-refundable. Certain ticket types may be non-refundable even when the schedule change is over 4 hours.

The Website Operator does not assume any liability whatsoever for cancelled flights, flights that are missed, or flights not connecting due to any scheduled changes made by the airlines.

All flights should be confirmed with the airline directly as they may have last minute schedule changes. We recommend that you do so at least 24 hours prior to departure for domestic flights (72 hours for flights to Hawaii and international destinations)

In most cases, upgrades and standbys will not be permitted.

Many of our discounted tickets do not allow for frequent flyer mileage accrual. Seat assignments will be made at the airport on the day of departure or by contacting the airline directly.

Tickets may be purchased for minors age 18 and under; however, be advised that most airlines charge additional fees to board unaccompanied minors and may deny the unaccompanied minor boarding on certain flights. It is your responsibility to contact the airline and make sure that your child will be able to travel the intended itinerary.

We reserve the right to cancel requests for high security risk areas.

All customers are advised to verify travel documents (transit visa/entry visa) for the country to which they are transiting through and entering. Reliable information regarding international travel can be found at www.travel.state.gov and also with the consulate/embassy of the country(s) you are visiting or transiting through.

The Website Operator's sale of tickets to you does not imply any guarantee of passenger's ability to enter the country of destination, or transit via a connection point. Traveler understands that the Website Operator accepts no responsibility for determining passenger's eligibility to enter or transit thru any specific country.

You are solely responsible for obtaining all required travel documents and visas and for complying with all laws, regulations, orders, demands and travel requirements of countries to be flown from, into or through which you transit. We shall not be liable for the consequences to any passenger resulting from his or her failure to obtain such documents or visas or to comply with such laws, regulations, orders, demands, requirements, rules or instructions.

If you are denied entry into any country, you will be responsible to pay any fine or charge assessed against Carrier by the Government concerned and for the cost of transporting you from that country. The fare collected for carriage to the point of refusal or denied entry will not be refunded. Depending on your age, nationality, immigration status, reason for travel, and/or personal circumstances, you may be required to hold a Round-Trip ticket, or you may not be allowed to make multiple stops, or you may have other routing restrictions, or you may need special documentation. It is your responsibility to contact the airline, and/or the Embassy or Consulate of the country you are visiting or passing through to obtain and comply with their specific requirements. Failure to do so may result in denied boarding and/or additional costs. If you are denied boarding and can not use your ticket due to incomplete or missing travel documents, you must pay all penalties and fees to either reissue or refund your ticket.

If we or Carrier are required to pay any fine or penalty or to incur any expenditure by reason of your failure to comply with laws, regulations, orders, demands or other travel requirements of the countries concerned or to produce the required documents, you shall reimburse us and/or Carrier on demand, any amount so paid or expenditure so incurred. We or Carrier may apply towards such payment or expenditure the value of any unused carriage on your reservation, or any of your funds in our possession.
If required, you shall attend inspection of your baggage, by customs or other Government officials. We are not liable to you for any loss or damage uffered by you in the course of such inspection or through your failure to comply with this requirement.

A passenger's duty or departure tax may be assessed upon departure from some international destinations such as Mexico, and the United Kingdom and Australia. This is the passengers responsibly and is not collected by the Website Operator upon purchase.

The Website Operator is not responsible for any tickets that could not be processed due to inaccurate and/or incomplete verification of credit card information, or due to other technical mal-function with our systems. If we are unable to contact you, we reserve the right to cancel your booking. We will send an e-mail advising you of the cancellation and this will serve as the final notification. Please note, the Website Operator will not be responsible for any fare increase if you decide to rebook the itinerary.

If any of our agents makes a mistake or any human error is made in the booking process we shall make reasonable attempts to rectify these errors at the time of occurrence. the Website Operator stands committed to providing compensation up to a maximum of the entire service fees that the Website Operator has collected for that booking in addition to a RS 500 free coupon as redemption towards purchases from the Website Operator in the future. You must notify us of errors within 24 hours of receiving your itinerary. Beyond this 24 hour period, the Website Operator will not be responsible for these errors.

It is the responsibility of the traveler who has booked with us online or has made the booking directly with a customer service agent to review and reconfirm names, dates, flight numbers, airlines, routing including any airport changes, are in accordance and acceptance of the traveler. If you discover any discrepancy in your itinerary, you are requested to immediately contact a the Website Operator customer service agent not more than 4 hours from the time the booking was completed.

If we do not hear from you within 4 hours of completing the booking, we shall consider the booking you have made to be acceptable to you and we do not assume any liability thereafter for any discrepancy in your booking.

You are requested to review and save the itinerary.

The customer agrees not to dispute the processing fee, airline ticket charge or fare adjustment, charged to the customer’s credit card.

If you made a booking on The Website Operator and did not receive notification of ticketing it is your responsibility to contact us.

If you need to investigate any charge on your credit card, please call or send an email to The Website Operator before disputing the charge with the credit card company.

If the customer attempts a chargeback on a non-refundable airline ticket, service fee or a fare adjustment that meets the terms and conditions of the airline and this agreement; the customer agrees to refund the full amount of the chargeback plus a RS 1250 penalty for the inconvenience and accounting fee.

In cases where the customer attempts a fraudulent chargeback, the customer will be responsible for the cost required to initiate legal proceedings in order to recoup the potential loss imposed by the customer.

By approving this transaction you are authorizing the Website Operator to send you communication in the form of email, postal mail, instant messaging, phone call and any other form of electronic or paper communication. These communications will be primarily for customer service and may include special offers from time to time.

"the Website Operator" owns the copyright of all material displayed on this website. Anyone accessing this website may view and print material from this website for information purposes only. Any copyright material of this website is strictly restricted to non-commercial use only and must include this copyright notice. Other trademarks and service marks displayed on this website are the trademarks and service marks of their rightful owners.